256 pages. 61% average gross margin…30% annual growth rate…these are the statistics of the services-side of elite companies. These top-performing s-businesses have broken the code when it comes to dramatically delivering new streams of revenue and increased profitability. How? By creating and selling what customers are demanding—more and better services. According to James Alexander and Mark Hordes, "This is the s-business revolution -- the new business paradigm shift. Establishing and nourishing an s-business culture is the life-blood of tomorrow’s successful organization." In order to illustrate how to take full advantage of the s-business revolution, Alexander and Hordes created S-Business: Reinventing the Services Organization.
S-Business (SelectBooks) provides business leaders of traditional product-centered companies and existing services organizations with a succinct yet comprehensive blueprint to understand s-business; determine if it is the correct business approach for their organization; establish research-based performance benchmarks upon which to create goals and measure performance; harness "best practices" on s-business principles, strategies and methods to guide implementation; and make sound s-business decisions to meet the evolving needs of customers and clients.ISBN:1590790545